Hi, It sounds like you need to create an Adobe ID which is part of the authorisation process for DRM protected books. You can check if your Reader is authorised by going to the home menu and selecting 'Settings' and then 'About'. If you read through the informartion on the 'About' page you should find under the section about Adobe whether your device is authorised or not. If it is not authorised, then can I suggest trying the following link: In the search box at the top type 'getting started'. In the list of results you should get a couple of PDF files at the top with getting started guides for various Reader models.
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